tempurPrivacy Policy
This page describes what we collect when you use tempur and how we keep that data protected. When you open an account, deposit funds through DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank transfer via mobile banking, local payment, online payment, or e-wallet, or place a bet on Liga 1 or live-dealer games, we collect information necessary to verify your identity, process your payment, and settle your entries. We treat this data with care and transparency.
Our privacy commitments are straightforward: we collect only what we need, we share data only with processors who help us operate the platform, and we give you control over your information. This policy explains each of these commitments in detail. If you have questions after reading, our support team is available to clarify.
What We Collect on tempur
We collect information in three categories: account data, payment data, and activity data.
Account data includes your name, email address, date of birth, phone number, and identity document details (such as your ID number). We collect this when you open an account on tempur. This information is required by law to verify that you are who you claim to be and to prevent fraud and money laundering.
Payment data includes the payment method you choose (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or your bank account details for mobile banking, local payment, online payment, e-wallet transfers), transaction amounts, and settlement status. We collect this to process your deposits and withdrawals. We do not store your full payment credentials—when you authenticate with mobile banking or local payment, for example, you authenticate directly with that provider, and we receive only a confirmation that the transaction succeeded.
Activity data includes your bets, entries, game play, balance history, and login times. We collect this to settle your entries, calculate your balance, and detect unusual account behavior that might indicate fraud or unauthorized access.
Data we collect on tempur
- Account information: name, email, date of birth, phone, ID details
- Payment information: payment method, transaction amounts, settlement status
- Activity information: bets, game play, balance history, login times
- Device information: IP address, browser type, device model (for security and fraud detection)
How We Use Your Data
We use your data for five core purposes: account verification, payment processing, entry settlement, fraud prevention, and legal compliance.
Account verification: We verify your identity to confirm that your account belongs to you and that you meet our eligibility requirements. This verification happens once, when you open your account, and may be repeated if we detect unusual activity.
Payment processing: We use your payment details to process deposits and withdrawals. When you deposit via online payment or e-wallet, we route your request to that provider and receive confirmation. When you withdraw, we send funds back to the payment method you used on deposit.
Entry settlement: We use your activity data to determine the outcome of your bets and entries. If you place a Liga 1 bet, we record your stake and the match result, then credit or deduct your balance accordingly. This settlement is automatic and logged in your transaction history.
Fraud prevention: We monitor your account for signs of unauthorized access or fraudulent activity. If we detect unusual patterns—such as login from a new location or a withdrawal request that differs from your normal behavior—we may contact you to verify the activity or temporarily restrict your account pending verification.
Legal compliance: We retain your data to comply with Indonesian financial regulations and anti-money-laundering laws. These laws require us to keep records of customer identity, payment methods, and transaction history for a defined period.
Who We Share Your Data With
We share your data only with third parties who help us operate tempur. These processors include payment providers (mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, and your bank), identity-verification services, and fraud-detection vendors. Each processor has a contract with us that requires them to protect your data and use it only for the purpose we specify.
We do not sell your data to advertisers or marketing companies. We do not share your data with unrelated third parties. If we are required by law to disclose your data—for example, if a court orders us to provide information to law enforcement—we will comply with that order and notify you unless legally prohibited from doing so.
Your Rights Regarding Your Data
You have the right to access your data, correct inaccuracies, and request deletion in certain circumstances. To exercise these rights, contact our support team. We will respond to your request within a reasonable timeframe. If you believe we have mishandled your data, you may file a complaint with the relevant data-protection authority in your jurisdiction.
You also have the right to withdraw consent for certain data uses. For example, if we send you promotional emails, you can opt out by clicking the unsubscribe link in those emails. However, you cannot opt out of data collection necessary for account verification, payment processing, or legal compliance—these are required to operate your account on tempur.
Cookies and Tracking
We use cookies to remember your login session, store your preferences, and detect fraud. A cookie is a small file stored on your device that identifies you to our servers. When you log in to tempur, we set a session cookie so you don't have to re-enter your credentials on every page. This cookie expires when you log out or after a period of inactivity.
We also use analytics cookies to understand how users interact with tempur—which games are popular, which payment methods are most used, and where users encounter friction. These cookies do not identify you personally; they track aggregate patterns. You can disable cookies in your browser settings, but doing so may prevent tempur from functioning correctly.
Data Storage and Security
We store your data on servers located in Indonesia and other jurisdictions. Our servers may sit outside your jurisdiction, which means your data may be subject to the laws of those jurisdictions. We use encryption, firewalls, and access controls to protect your data from unauthorized access. However, no security system is perfect, and we cannot guarantee absolute protection against all threats.
If we experience a data breach, we will notify affected users and relevant authorities as required by law. We maintain incident-response procedures to minimize harm and restore normal operations.
- Encryption
- We encrypt data in transit (between your device and our servers) and at rest (on our servers) using industry-standard protocols.
- Access control
- Only authorized tempur staff can access your data, and only for legitimate business purposes.
- Retention
- We retain your data for as long as necessary to operate your account and comply with legal requirements, typically 5-7 years.
Children and Minors
tempur is not intended for users under the age of legal majority in their jurisdiction. We do not knowingly collect data from minors. If we become aware that a minor has opened an account, we will close that account and delete associated data.
Changes to This Policy
We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. We will notify you of material changes by posting the updated policy on this page and updating the effective date. Your continued use of tempur after such changes constitutes your acceptance of the updated policy.
Contact tempur
If you have questions about our privacy practices or wish to exercise your rights, contact our support team through your tempur account dashboard. We are available to assist users in Jakarta, Surabaya, Bandung, Medan, Semarang, Yogyakarta, and other supported regions. Our support team responds in English and can clarify any aspect of this policy.
We are committed to protecting your privacy and operating tempur with transparency. Your trust is essential to us, and we take our data-protection responsibilities seriously.