tempur Terms of Use

We at tempur operate a licensed gaming and sportsbook platform offering football betting (Liga 1, Piala AFF, Champions League, Premier League), live-dealer tables (blackjack, roulette, baccarat, Dragon Tiger), slot games (Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways), esports markets (Mobile Legends, Free Fire, PUBG Mobile), and virtual sports. Our platform accepts deposits through DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and bank transfers via mobile banking, local payment, online payment, and e-wallet. These terms outline the conditions under which we provide our services, what we require of users, and how disputes are resolved.

By creating an account on tempur, you agree to these terms. We enforce them consistently across all users. If you do not accept these terms, you should not open an account or use our platform. Our terms may be updated from time to time; we will notify you of material changes via email or in-platform notice. Continued use of tempur after such notice constitutes acceptance of updated terms.

Our services are available only in jurisdictions where applicable law permits online gaming and wagering. We do not offer our services in regions where such activities are prohibited. Users are responsible for verifying that their access and use of tempur comply with their own jurisdiction's legal framework. If you are located in a jurisdiction where our services are unavailable, your account will be restricted, and any funds will be returned through your original payment method.

Account Opening and Eligibility

To open an account on tempur, you must provide your legal name, date of birth, email address, phone number, and a password of your choosing. We require this information to verify your identity and comply with anti-money-laundering regulations. You must be of legal age to participate in gaming and wagering activities as defined by your jurisdiction's law. If we discover that an account holder is underage or has provided false information, we will close the account immediately and return any remaining balance to the payment method used for deposit.

Each person may maintain only one active account on tempur. Creating multiple accounts, using false identity information, or attempting to circumvent account restrictions violates our terms and may result in permanent account closure and forfeiture of any balance. We monitor for duplicate accounts and coordinate with payment providers to detect and prevent account fraud.

Deposits, Verification, and Account Security

We support nine payment methods: the e-wallets DANA, e-wallet, mobile banking, local payment, and online payment; e-wallet scanning; and virtual-account deposits through mobile banking, Mandini, local payment, and online payment. When you deposit, funds are credited to your tempur balance immediately (for e-wallets and e-wallet) or within standard banking settlement windows (for bank transfers). Your deposit is final once processed; we do not reverse completed transactions except where required by law or in cases of genuine error.

Before your first deposit, we conduct identity verification. You provide your ID details, and some users may be asked to upload a photo ID. Verification typically completes within hours; in rare cases where we require additional information, we will contact you via email or SMS. Once verified, your account is activated for deposits and withdrawals. We reserve the right to request updated verification documents at any time if we suspect fraudulent activity or if your transaction patterns change significantly.

Your account is yours alone. Do not share your password with anyone. If you suspect unauthorized access, contact our support team immediately. We are not responsible for losses resulting from password compromise due to user negligence, though we will investigate and assist where possible. We enforce standard security practices including data encryption and regular fraud monitoring.

Withdrawals and Fund Settlement

You may withdraw your balance at any time by navigating to the Withdrawal section, selecting your payment method, and confirming. Your withdrawal must return to the same payment method used for your original deposit (if you deposited via online payment, your withdrawal goes to e-wallet). This policy maintains an audit trail and protects your account security. Settlement timing depends on the payment provider; e-wallet withdrawals typically complete within hours, while bank transfers follow standard business-day windows.

We do not impose withdrawal caps or hidden fees. Withdrawals are subject only to standard verification windows, which may be longer for unusually large amounts. If we suspect fraudulent activity, we may place a temporary hold on a withdrawal pending investigation. If a hold is placed, we will explain the reason and provide a timeline for resolution.

Bonuses, Promotions, and Game Terms

tempur occasionally offers promotional bonuses or match deposits. Any such offer comes with specific terms: eligibility requirements, wagering conditions, expiration dates, and game restrictions. We describe these terms clearly at the time of offer. Bonuses are not automatic; you must opt in to receive them, and you agree to the stated conditions upon acceptance. We reserve the right to cancel or modify promotions at any time with notice.

All games on tempur (slots, live-dealer tables, football markets, virtual sports, esports) operate according to published rules. Game outcomes for slots and virtual sports are determined by certified random-number generators. Live-dealer games are hosted by real dealers from licensed studios. Football, esports, and virtual-sports outcomes are determined by the underlying event or simulator. All outcomes are final once posted to your account. We do not reverse game results except in cases of genuine technical error, which we investigate before any reversal.

Prohibited Activities and Account Closure

We prohibit the following: using tempur to launder money; placing bets on behalf of minors; creating accounts under false identity; attempting to manipulate game outcomes or exploit technical vulnerabilities; using automated bots to place bets; and any form of fraud or collusion. Violation of these prohibitions results in immediate account closure, permanent banning, and forfeiture of any balance.

We may also close your account if you violate local law, fail verification, or engage in activity we reasonably believe poses risk to our platform. If we close your account, we will provide written notice explaining the reason. You may contact our support team to appeal; we will review appeals within a reasonable timeframe. If an appeal is denied, your balance will be returned to your original payment method within standard settlement windows.

Jurisdiction and Dispute Resolution

tempur's services are available only where applicable local law permits. Our terms are governed by the laws of the jurisdiction where our service is offered. If you have a complaint, we encourage you to contact our support team first; most disputes are resolved through direct communication. If a dispute cannot be resolved informally, you may pursue formal dispute resolution through mediation or arbitration as appropriate under your jurisdiction's law. We do not accept liability for losses resulting from your participation in gaming or wagering, except where such disclaimer violates mandatory local law.

Users in Jakarta, Surabaya, Bandung, Medan, Semarang, and Yogyakarta, as well as all other supported regions, are subject to these same terms. We operate consistently across all jurisdictions where we are licensed and permitted to do so.

• 1
  Open and verify your accountCompliance step

  Provide legal name, date of birth, and contact details; upload ID if requested. Verification unlocks deposit access.

• 2
  Deposit via your chosen payment methodFunding step

  Select mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, or a bank virtual account. Deposits are final once processed.

• 3
  Use our platform per our termsGameplay

  Access all games, markets, and features. You assume responsibility for complying with local law.

• 4
  Withdraw to your original payment methodSettlement

  Withdrawals return to the method used for deposit and settle within standard windows.

Data Protection and Privacy

We protect your personal data according to applicable privacy law. Your name, contact details, and payment information are used only to operate your account, process transactions, and comply with regulatory requirements. We do not sell your data to third parties. We use standard encryption and security practices to protect your information from unauthorized access. For more information, see our Privacy Policy.

Changes to These Terms

We may update these terms at any time. Material changes will be communicated via email or in-platform notice at least two weeks before they take effect. Your continued use of tempur after such notice constitutes acceptance. Non-material clarifications or formatting changes may be made without notice. We recommend reviewing these terms periodically to stay informed of any updates.

Related pages

Our Commitment to Transparency

We at tempur believe transparent terms build trust. These terms are written in plain language, not obscure legal jargon. We explain what we require of you, what we provide, and what rights and responsibilities each party has. If anything is unclear, our support team is available to clarify. We do not use hidden fees, surprise charges, or undisclosed conditions. Everything you need to know is stated here or in our other published policies.

Our goal is to offer a platform where users understand the rules, deposit and withdraw safely, and enjoy gaming or sports betting with confidence. These terms reflect that commitment. We enforce them fairly and consistently across all users, regardless of location or payment method used. Whether you fund via QRIS in Yogyakarta, e-wallet in Medan, or a mobile banking virtual account in Jakarta, the same standards and protections apply.